Shipping policy
Last Updated: September 4, 2026
At Aureth, we aim to make your shopping experience simple, transparent, and reliable. This Shipping Policy explains how we process, dispatch, and deliver orders placed through aureth.store.
By placing an order with Aureth, you agree to the terms outlined in this Shipping Policy.
1. Shipping Coverage
Aureth currently offers shipping across India (Pan India).
We aim to deliver orders to serviceable locations across the country through our logistics and courier partners.
2. Order Processing & Dispatch
Once an order is successfully placed and payment requirements are completed, Aureth generally requires 2–3 business days to process and dispatch the order.
Processing may include:
- Order verification
- Product preparation
- Quality checking
- Packaging
- Handover to the logistics partner
Orders may take slightly longer to dispatch during periods of high order volume, promotional campaigns, holidays, or other operational circumstances.
3. Delivery Time
After dispatch, orders are generally expected to be delivered within 7 business days.
The delivery timeline is an estimated timeframe and may vary depending on the destination, courier availability, operational conditions, and other circumstances.
Delivery to remote or difficult-to-service PIN codes may take longer than the standard estimated delivery period.
4. Shipping Charges
Our shipping charges are based on the total order value:
- Orders below ₹1,500: ₹40 shipping charge
- Orders of ₹1,500 or above: Free shipping
Any applicable shipping charges will be displayed to the customer during checkout before the order is placed.
5. Shipping & Logistics Partner
Aureth uses Shiprocket for logistics and shipment management.
Shiprocket may route your order through different courier and delivery partners depending on factors such as:
- Delivery location
- Courier availability
- Serviceability
- Operational conditions
- Other logistical considerations
The courier partner handling a particular shipment may therefore vary from order to order.
6. Order Tracking
Once your order has been dispatched, tracking information may be provided through one or more of the following channels:
- SMS
The tracking information will allow you to monitor the progress of your shipment through the applicable courier or logistics service.
Please ensure that the email address and phone number provided while placing the order are accurate so that you can receive shipment-related communications.
7. Delivery Attempts
Our courier partners may make delivery attempts according to their operational procedures.
Customers are expected to remain available at the provided delivery address and cooperate with the courier partner to facilitate successful delivery.
If a delivery attempt is unsuccessful because the customer is unavailable, unreachable, or otherwise unable to receive the package, the courier may make additional delivery attempts according to its applicable procedures.
8. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Aureth will not be responsible for delays, failed deliveries, or additional shipping charges resulting from:
- Incorrect address
- Incomplete address
- Incorrect PIN code
- Incorrect phone number
- Incorrect recipient information
- Any other inaccurate information provided by the customer
If additional shipping or re-delivery charges are incurred because of incorrect or incomplete information provided by the customer, such charges may be payable by the customer.
9. Refused or Unsuccessful Deliveries
If a customer refuses to accept a shipment, remains unavailable after delivery attempts, does not respond to the courier, or otherwise prevents successful delivery, the shipment may be returned to Aureth by the courier.
In such cases, the order may be treated as a Return to Origin (RTO) shipment.
Where an order is returned to Aureth due to circumstances attributable to the customer, Aureth may contact the customer regarding the next steps.
If the customer requests the order to be shipped again, any applicable additional shipping or re-delivery charges may be payable by the customer.
Aureth reserves the right to take appropriate action regarding repeated unsuccessful deliveries or refused shipments.
10. Return to Origin (RTO)
An order may be returned to Aureth by the courier partner for reasons including:
- Customer refusing delivery
- Customer being unavailable after delivery attempts
- Customer being unreachable
- Incorrect or incomplete address
- Incorrect contact information
- Delivery being unsuccessful for reasons attributable to the customer
- Other courier-related delivery failures
Once the shipment is returned to Aureth, we may review the order and contact the customer where appropriate.
Any further shipment or re-delivery may be subject to applicable shipping charges.
11. Delays in Delivery
While Aureth aims to deliver orders within the estimated timeframe, circumstances outside our reasonable control may occasionally cause delays.
These may include:
- National or public holidays
- Weather conditions
- Courier or logistics issues
- High order volumes
- Promotional periods
- Strikes or transportation disruptions
- Natural disasters
- Government restrictions
- Technical or operational disruptions
- Remote or difficult-to-service locations
- Other circumstances beyond Aureth's reasonable control
Such delays do not necessarily indicate that an order has been lost or cancelled.
12. Lost or Damaged Shipments
If a shipment appears to have been lost or damaged while in transit, Aureth will investigate the matter with the relevant logistics or courier partner.
Customers are requested to contact us as soon as possible if they believe their shipment has been lost or has arrived in a damaged or significantly compromised condition.
Aureth will coordinate with the applicable logistics or courier partner to investigate the issue and determine the appropriate next steps.
13. Damaged or Tampered Packages
If a customer receives a package that appears to be:
- Open
- Torn
- Damaged
- Tampered with
- Significantly compromised
the customer should record the condition of the package and proceed with a complete, continuous, one-shot, unedited unboxing video before removing the contents.
This video may be required as evidence when raising a claim regarding missing, damaged, incorrect, or defective products.
For more information about eligible product claims, please refer to Aureth's Return & Exchange Policy.
14. Remote & Difficult-to-Service Locations
Delivery timelines may be longer for remote, rural, or difficult-to-service locations.
Courier serviceability and delivery timelines depend on the availability and operating network of the logistics and courier partners serving the relevant PIN code.
15. Partial COD Orders
Orders placed using Partial Cash on Delivery (Partial COD) follow the same general shipping and delivery process as other orders.
The applicable payment requirements for Partial COD must be completed according to the payment terms displayed during checkout.
The estimated processing, dispatch, and delivery timelines stated in this Shipping Policy also apply to eligible Partial COD orders.
16. Tracking Issues
If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact Aureth at:
Please include your order number and relevant shipment details so that our team can investigate the matter with the applicable logistics or courier partner.
17. Multiple Products in One Order
When an order contains multiple products, Aureth will generally aim to ship the products together in one package.
However, depending on product availability, order size, packaging requirements, logistics considerations, or other circumstances, an order may be handled differently where necessary.
If an order is split into multiple shipments, customers may receive separate tracking information for the respective shipments.
18. Delivery Information
Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.
Aureth cannot guarantee delivery at a specific date or time unless a specific delivery service has been expressly offered and confirmed.
Courier delivery schedules are determined by the applicable logistics and delivery partner.
19. Contact Us
For questions regarding shipping, delivery, tracking, or your order, please contact us at:
Business Name: Aureth
Website: aureth.store
Email: aureth.store@gmail.com
When contacting us regarding an order, please include your order number and the relevant details so that we can assist you efficiently.
20. Agreement to This Shipping Policy
By placing an order through aureth.store, you acknowledge that you have read and agreed to this Shipping Policy.
Aureth reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Thank you for choosing Aureth.
We appreciate your trust and will always make reasonable efforts to ensure that your order reaches you safely and within the estimated delivery timeframe.