Refund policy

Last Updated: September 4, 2026

At Aureth, we take pride in the quality and accuracy of every order we ship. To ensure a fair and transparent experience for both our customers and our brand, we have established the following Return & Exchange Policy.

Please read this policy carefully before placing an order with us.

1. Eligibility for Returns & Exchanges

Returns and exchanges are accepted only when the customer receives a defective, damaged, incorrect, or different product from what was ordered, including situations such as:

A different print or design being received
A different size being received
A defective or damaged product being received
A product being missing from the order
Any other significant discrepancy between the product ordered and the product delivered

All return and exchange requests must follow the procedure described in this policy.

2. Mandatory One-Shot Unboxing Video

A complete, continuous, one-shot unboxing video is mandatory for all return and exchange claims.

The customer must start recording before opening the package and continue recording until the package has been completely opened and all its contents have been clearly shown.

The video must be:

One continuous recording
One-shot and unedited
Without any cuts, edits, pauses, or splicing
Clear enough to identify the package and its contents
Recorded from before the package is opened
Continued throughout the complete unboxing process

The video should clearly show:

The unopened package as received
The condition of the package before opening
The opening of the package
All products received inside the package
The product(s), including the size, print/design, tags, and condition

No Cuts or Edited Videos

Edited, cut, spliced, or otherwise modified videos will not be accepted as valid proof for a return or exchange claim.

The purpose of this requirement is to ensure that the entire condition and contents of the package can be verified from the moment it is received until the package is opened.

No Unboxing Video = No Return or Exchange

If a customer does not have a valid, continuous, one-shot, unedited unboxing video, Aureth will not be able to process or approve a return or exchange claim.

This requirement applies to claims involving defective, damaged, incorrect, different, or missing products.

3. Reporting Period

Any return or exchange request must be reported to Aureth within 3 days of delivery of the order.

The customer must contact us within this period and provide the required unboxing video and relevant order details.

Requests submitted after 3 days from the date of delivery may not be accepted.

4. Return Policy

A return may be requested when the customer receives a product that is defective, damaged, incorrect, different from the product ordered, or otherwise qualifies under Section 1 of this policy.

Once the return request is submitted along with the required unboxing video, Aureth will review the claim.

If the claim is approved, the product must be returned to Aureth for inspection.

The returned product must be in its original condition and must be:

Unworn
Unwashed
Unaltered
Free from stains
Free from perfume, body odor, or other noticeable odors
Free from any damage caused after delivery
Returned with its original tags and packaging, wherever applicable

5. Product Inspection

Once the returned product reaches Aureth, it will be inspected before the return or refund is finalized.

The inspection may include checking whether the product has been:

Worn
Washed
Ironed
Altered or modified
Stained
Damaged
Exposed to perfume, body odor, or other odors
Used in a manner inconsistent with its original condition

If the returned product does not meet the eligibility requirements, Aureth reserves the right to reject the return or exchange request.

If a return is rejected following inspection, the product may be sent back to the customer, and any applicable shipping charges may be the customer's responsibility.

6. Exchange Policy

Aureth offers size exchanges only.

An exchange is available only for the same product/design that was originally purchased, subject to availability.

Customers cannot exchange an item for a different product, design, or style.

All exchange requests must be submitted within 3 days of delivery and must satisfy the mandatory unboxing-video and product-condition requirements described in this policy.

7. Exchange Subject to Availability

Size exchanges are subject to stock availability.

If the requested size is unavailable, Aureth may not be able to provide the requested size exchange.

Customers cannot exchange the product for a different product or design solely because their preferred size is unavailable.

8. Return & Exchange Shipping Charges

For an approved return or exchange that meets all eligibility requirements, Aureth will be responsible for the applicable return shipping charges.

However, if a return or exchange pickup is attempted by the courier and the customer is unavailable, does not respond, refuses the pickup, or otherwise causes the pickup to fail, any subsequent return or exchange shipping charges may be payable by the customer.

Additional charges may apply where a new pickup or shipment has to be arranged due to circumstances attributable to the customer.

9. Missing Products

If an order contains fewer products than were purchased, the customer must provide a valid one-shot, continuous, unedited unboxing video clearly showing:

The unopened package
The package being opened
The complete contents of the package
The missing item(s)

For example, if two T-shirts were ordered but only one is present inside the package, the video must clearly show the package being opened and only one T-shirt being present inside.

Without a valid unboxing video, Aureth will not be able to process a claim for a missing product.

10. Partial COD Orders

The same Return & Exchange Policy applies to orders placed using partial Cash on Delivery or other payment arrangements.

If a customer receives a defective, damaged, incorrect, different, or otherwise eligible product, the customer must follow the same procedure:

Record a complete, continuous, one-shot, unedited unboxing video.
Report the issue to Aureth within 3 days of delivery.
Send the required video and order details to aureth.store@gmail.com.
Wait for the claim to be reviewed and approved.
Return the product if requested.
Allow Aureth to inspect the returned product.

Any amount already paid by the customer will be handled according to the applicable refund procedure if the return is approved.

11. Refunds

If a return is approved and the returned product passes Aureth's inspection, the applicable refund will be processed after the returned product has been received and successfully inspected.

The refund will generally be initiated within 2 days after Aureth receives and approves the returned product following inspection.

Refunds will be made through an appropriate digital payment method, such as the customer's bank account or UPI, as applicable.

Aureth may request the necessary bank or UPI details from the customer to process the refund.

12. Refund Eligibility After Inspection

Receiving a return shipment does not automatically guarantee a refund.

Aureth will inspect the returned product to verify that it matches the product originally shipped and that it remains in eligible condition.

A refund may be rejected if the returned product is found to have been:

Washed
Worn
Ironed
Altered
Stained
Damaged after delivery
Used or handled improperly
Missing original tags or required components
In a condition materially different from the condition in which it was delivered

Aureth reserves the right to reject a return or exchange if any of the eligibility conditions stated in this policy are not satisfied.

13. How to Request a Return or Exchange

To request a return or exchange, please email us at:

aureth.store@gmail.com

Your request must be submitted within 3 days of delivery and should include:

Order number
Customer name
Contact details
Reason for the return or exchange
Clear description of the issue
Complete one-shot unboxing video
Relevant photographs, if requested by our team

Our team will review the submitted information and provide further instructions if the request qualifies under this policy.

14. Important Unboxing Requirement

Customers are strongly advised to record the complete unboxing process before opening their package.

The recording must begin while the package is still completely unopened and must continue without interruption until the package has been opened and all contents have been shown.

Any video containing cuts, edits, splicing, or interruptions that prevent the complete unboxing process from being verified may be considered invalid.

A video recorded after the package has already been opened will not be considered sufficient proof of the condition and contents of the package at the time of delivery.

15. Policy Enforcement

Aureth reserves the right to verify every return and exchange request and to request additional information or evidence where reasonably necessary.

We reserve the right to reject any return or exchange request that does not comply with this policy, including requests:

Without a valid one-shot unboxing video
Supported by an edited or cut video
Submitted after the applicable 3-day period
Involving products that do not meet the required condition
Where the returned product does not match the product originally shipped

Aureth will inspect the returned product before approving the applicable return, exchange, or refund.

Our decision following inspection and verification will be considered final, subject to applicable consumer protection laws.

16. Contact Us

For all questions, return requests, exchange requests, or customer support matters, please contact us at:

Business Name: Aureth
Website: aureth.store
Email: aureth.store@gmail.com

We are committed to providing our customers with a fair and transparent experience and will make reasonable efforts to assist with eligible return and exchange requests.

Thank you for choosing Aureth.